Safe conversational triage
The agent asks for the reason, perceived urgency and basic details. It does not diagnose. If it detects urgency signals (chest pain, bleeding, etc.), it escalates immediately to a human with priority flagged.
Industry · Clinics
Your clinic stops losing patients to an overwhelmed receptionist..
We design AI systems that qualify the patient via WhatsApp or web, route them to the right specialist, confirm the appointment and reduce no-shows. All with appropriate clinical language and a handoff to the team when needed.
Context
Why clinics needs AI.
In a clinic or medical practice, the first impression is the phone or WhatsApp. If the patient doesn't get a clear answer in under 5 minutes, they go to the competition — and it's usually the competitor with worse clinical care but a better digital front door.
Our AI agents for clinics do what an expert receptionist would: they listen to the reason for the visit, ask just enough for initial triage (without diagnosing), route to the right specialist based on schedule and insurance, book the appointment in your system and send reminders. All in neutral Spanish or English, with appropriate clinical terminology.
We build with the awareness that healthcare is a regulated sector: we don't give diagnoses, we don't recommend treatments, we comply with opt-in for communications and we maintain the traceability that HIPAA-adjacent and LFPDPPP require. When a patient shows a sign of urgency, the agent escalates to a human without asking.
Typical leaks
- Front desk overwhelmed at opening and after lunch
- Patients who abandon the call after 3+ minutes on hold
- 20–30% no-shows without a reminder + reconfirmation system
- Broken schedule because 2 receptionists booked the same slot
- Repetitive questions (hours, prices, accepted insurance) taking up 40% of staff time
- Nonexistent post-visit follow-up: no patient recall at 6 or 12 months
How we solve it
Systems built for your operation.
Scheduling integrated with your system
Read and write to your EHR, Jane, Kareo, DrChrono, Cliniko or Google Calendar. No double bookings. The patient receives the location, pre-visit instructions and a medical history form in the same chat.
Automatic reminders + reconfirmation
48h ahead: reminder. 24h ahead: request for confirmation. If there's no response, it attempts an AI voice call. If they cancel, it frees the slot and offers it to the waitlist within minutes.
Recall of inactive patients
At 6 or 12 months, the agent reactivates patients who haven't returned: annual checkup, treatment follow-up, screening offer. A recurring pipeline that used to sit in a forgotten spreadsheet.
Real conversation
How AI sounds with your customer.
WhatsApp — Clinics
Hi, I'd like an appointment with a dermatologist to check some spots
Hi 👋 Of course. Is it a new spot or has someone looked at it before? Does it bleed, itch or hurt?
It's new, 2 months, it doesn't hurt but it's changing color
Understood. I'll book you with Dr. Mendoza (clinical dermatology). I have a slot Thursday, May 1 at 10:30 or Friday, May 2 at 4:00 PM. Which do you prefer?
Thursday 10:30. Do you take Aetna?
Yes, Aetna PPO and HMO. I'll send the digital form to fill out before the appointment and the location. Thursday, May 1 at 10:30 with Dr. Mendoza. I'll confirm 24h ahead.
Case studies
Businesses like yours that already did it.
Clínica Renacer — Medical aesthetics · Union City
A high-volume clinic with a complex schedule and multiple specialists. We built automated triage that qualifies the patient, routes to the right specialist and manages confirmation.
-63%
calls to the front desk
+44%
consult → appointment conversion
-18%
no-show reduction
Dental Group 305 — Dentistry · Miami
A dental clinic with 4 chairs was losing bookings in Instagram DMs on weekends. We implemented an AI agent with confirmation + cleaning prepayment via Stripe.
+57%
weekend appointments booked
-32%
no-shows on cleanings
2.1x
revenue attributed to IG DM
Salud Integral — Family medicine · Bogotá
A practice with 2 general physicians and heavy chronic-condition follow-up. We automated recall of inactive patients and reminders for pending lab work.
3.4x
patients reactivated at 6 months
+28%
adherence to follow-ups
6 hrs/wk
freed up for staff
Integrations
We connect with your current stack.
- Jane App · Kareo · DrChrono · Cliniko · SimplePractice
- EHR via HL7/FHIR (custom integrations on enterprise projects)
- WhatsApp Business API (official Meta)
- Google Calendar · Outlook 365
- Stripe · Square (copays and prepayments)
- Twilio (SMS + AI voice for reconfirmation)
Typical ROI
What you can expect in the first quarter.
-63%
calls to the front desk (average)
-18%
no-shows with AI reconfirmation
+44%
consult → appointment conversion
Objections
What clients usually ask us before signing.
Does this comply with HIPAA / LFPDPPP / GDPR?+
For clinics in the US we work with BAA-signed providers (WhatsApp Business API with WPP BAA, Twilio BAA, Anthropic enterprise). In LATAM we comply with each country's data law (LFPDPPP in Mexico, Law 1581 in Colombia). We don't store medical records in the agent — only what's needed to schedule.
What happens if the patient describes an emergency?+
The agent has escalation criteria defined with you in discovery (chest pain, active bleeding, suicidal ideation, severe allergic reaction). As soon as it detects one, it sends emergency instructions (911 or a local line) and immediately alerts staff with top priority.
Can we review conversations before they reach the patient?+
Yes — we offer a supervisor mode where every agent response goes through human approval before being sent. It's useful for the first 2–4 weeks and in complex cases. After that, most clinics disable it for routine cases.
FAQ
Frequently asked questions for clinics.
Can the agent make a diagnosis?+
No. It's explicitly prompted not to diagnose, not to prescribe and not to interpret symptoms. Its role is administrative triage: it captures the reason, prioritizes and schedules. Any attempt by the patient to ask for a diagnosis triggers a handoff to the clinical team.
Does it work with my EHR (Electronic Health Record)?+
Yes. We integrate natively with Jane, Kareo, DrChrono, Cliniko and SimplePractice. For enterprise EHRs (Epic, Cerner) we use HL7/FHIR — this requires a custom project and IT team approval. For practices without an EHR, we set up Google Calendar + Airtable as an initial backbone.
Can I train it with my list of accepted insurance and prices?+
Yes. In discovery we map: accepted insurance (PPO, HMO, Medicaid, cash), copays by visit type, prices for private services, packages. The agent responds accurately and updates whenever you edit the table in the dashboard.
How much does it really reduce no-shows?+
Between 15% and 30% depending on the baseline. The biggest impact comes from the 24h reconfirmation with a fallback to an AI voice call if there's no response. For high-value appointments (surgeries, aesthetic treatments), automated deposits cut no-shows another 40%+.
And if the patient prefers to talk to a person?+
Always available. The patient can ask to 'talk to a human' at any time and the agent hands off immediately to staff with full context. Typical escalation in clinics: 10–15% of conversations in the first month, dropping to 6–8% with continuous tuning.
Ready to stop losing customers because no one replied?
Free 30-minute audit. We leave with a clear plan for clinics like yours. No commitment.
Book an audit