We design AI systems that answer insurance questions, schedule cleanings and appointments in your dental DMS, send reminders and reactivate patients who haven't returned in 6 months. With dental compliance and a handoff to the team when appropriate.
In a dental clinic, the economics come down to two variables: chairs filled and patient recall every 6 months. When the receptionist is at the front desk checking insurance, incoming calls tend to go unanswered and cleaning reminders depend on whether someone remembers. The result is predictable: empty chairs during hours that should be full and patients who don't return until something hurts.
Our AI agents for dental clinics perform conversational triage (without diagnosing), verify accepted insurance, schedule in your DMS (Dentrix, OpenDental, Curve Dental, Adit, DrChrono Dental) and send reminders with confirmation 24 hours ahead. When an appointment is canceled, they free the chair and offer the spot to the waitlist within minutes.
The most powerful lever is automated recall: every patient who has gone more than 5 or 6 months without a visit receives a personalized message based on their history (last cleaning, pending treatment, active insurance). Clinics that implement it well reactivate between 30% and 45% of their inactive base in the first quarter.
The agent instantly answers which insurances you accept (PPO, HMO, cash), the typical copay by visit type and whether the patient needs pre-authorization. Your receptionist stops repeating the same thing 40 times a day.
Read and write in Dentrix, OpenDental, Curve Dental, Adit or DrChrono Dental. No double bookings. The patient receives the location, a digital medical history form and confirmation in the same chat.
The system identifies patients who've gone more than 5 or 6 months without a visit and sends a personalized message: 'Hi Laura, it's been 7 months since your last cleaning with Dr. Ramírez. I have openings this week and next. Want me to hold one for you?' Typical reactivation 30–45% per quarter.
24 hours after the visit, the agent asks about the experience. If it's 4–5★, it directs them to Google Reviews with a pre-filled message. If it's 1–3★, it escalates to the clinical director before it becomes a public review.
A practice with 2 dentists and 3 chairs was losing recall: patients weren't returning at 6 months. We implemented automated reminders and inactive-patient recall with OpenDental integration.
A high-ticket orthodontics practice needed to qualify leads (braces vs Invisalign candidates) before the evaluation consult. We designed conversational triage + scheduling with pre-qualification.
A dental clinic with 4 chairs was losing bookings in Instagram DMs on weekends. An AI agent with confirmation + cleaning prepayment via Stripe reduced empty slots.
Yes. We work with BAA-signed providers: WhatsApp Business API with BAA, Twilio BAA, Anthropic Enterprise. We don't store complete medical records in the agent — only what's needed to schedule and verify insurance. For clinics in Mexico, we comply with LFPDPPP.
The agent detects signals ('it hurts a lot,' 'I broke a tooth,' 'bleeding that won't stop') and activates an emergency protocol: it sends initial instructions, offers an urgent appointment if available and notifies the on-call dentist. Critical cases go to the local emergency line.
Yes. From a web dashboard you edit the table of accepted insurance, copays per visit, prices for private services (whitening, veneers, implants) and financing plans. Changes are reflected within minutes.
No. It's explicitly designed not to diagnose, not to recommend treatments and not to interpret symptoms. Its role is administrative: verify insurance, schedule, confirm and run recall. Any clinical question triggers a handoff to the dentist.
Native integration with Dentrix, OpenDental, Curve Dental, Adit and DrChrono Dental. For less common DMSs, we integrate via API or middleware. If your practice doesn't have a DMS yet, we set up Google Calendar and a lightweight history system as an initial backbone.
For simple verifications (insurance accepted, standard copay, pre-authorization required), the agent responds instantly. For detailed verifications (remaining annual benefits, deductible, percentage covered by CDT code), it routes to the administrative team with the context already collected.
In discovery we define the cadence by patient type (preventive every 6 months, periodontal every 3–4 months, orthodontics per plan). The agent cross-references last visit date, treatment type and active insurance to send a personalized message. Typical conversion: 30–45% within 90 days.
Yes, it's standard. Especially useful in areas with Hispanic clientele (Miami, NYC, LA, Houston, the Texas Valley). The agent detects the language of the incoming message and responds in kind, with no manual switch.
Free 30-minute audit. We leave with a clear plan for dentists like yours. No commitment.
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