Privacy Policy

1Introduction

Welcome to Infinity Pro AI (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI automation services (the “Services”).

Key compliance: This Privacy Policy is designed to comply with the GDPR (EU), CCPA and CPRA (California), and other applicable data protection laws.

2Information we collect

2.1 Information you provide directly

• Account information: Name, email, phone, business name, address
• Payment information: Credit card details, billing address (processed securely by third parties)
• Business information: Hours, services, pricing, FAQs, and other specific data

2.2 Customer data you upload

• Contact information: Names, phone numbers, emails of your customers
• Conversation history: Messages, chats, email threads
• Appointment data: Bookings, schedules, preferences
• Transaction data: Purchase history, payment records

2.3 Information collected automatically

• Usage data: Pages visited, features used, time on site
• Device information: IP, browser type, operating system
• Cookies and tracking: See our Cookie Policy

3How we use your information

3.1 To provide our Services

• Manage your account and project
• Enable AI-powered customer support automation
• Facilitate appointment scheduling and reminders
• Manage customer communications across multiple channels
• Generate analytics and business intelligence

3.2 AI processing and privacy

4Storage, retention, and security

4.1 Where we store data

• Primary storage: United States (AWS US-East region)
• Encryption: All data encrypted at rest (AES-256) and in transit (TLS 1.3)
• EU data: European customer data may be stored in EU data centers upon request

4.2 Data retention

• Active accounts: Data retained while the account remains active
• After cancellation: Data retained for 30 days, then permanently deleted
• Backups: Deleted within 90 days after account deletion

5Data sharing

We may share information with trusted service providers (hosting, payment processing, AI services such as OpenAI/Anthropic), when required by law, or in the event of a merger or acquisition.

6Your rights (GDPR/CCPA)

GDPR rights (EU/EEA users)

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (“right to be forgotten”)
• Right to portability: Receive your data in a structured, machine-readable format
• Right to withdraw consent: Withdraw consent at any time

Exercising your rights

7Children’s privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe your child has provided us with personal information, please contact info@infinityproai.com.

8Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date and notify you by email if the changes are material.

9Contact