We design AI systems that answer treatment questions, recommend packages, book rooms with the preferred therapist and trigger recall by treatment phase. With the elegance and tone your brand deserves.
At a spa, clients are buying time to disconnect. If someone messages you at 10pm to book a Sunday facial and gets no response, they won't keep trying — they'll book at the spa that did answer. The favorite channel is Instagram DM and WhatsApp, and the moment of decision is often outside the spa's hours.
Our AI agents for spas and wellness centers converse with the premium tone that sets your brand apart from a hair salon: they recommend treatments, sell packages of 6 or 10 sessions, assign the room and preferred therapist based on availability, and send reminders by treatment phase ('this is session 4 of 6 in your radiofrequency package').
The difference between a profitable spa and one that barely covers payroll comes down to three metrics: average ticket, conversion to package and recall of inactive clients. We automate all three with the same system — and your therapist keeps doing what they love: caring for clients in the treatment room, not chasing them on the phone.
The agent explains your packages (radiofrequency, monthly facial, deep-tissue massage series) with pricing and benefits. If the client compares two options, it differentiates them clearly. It closes the sale with prepayment via Stripe.
It respects the client's preference: if they always book with Andrea, the agent offers them slots with Andrea first. If there aren't any, it proposes an alternative of the same level or a waitlist. It never forces a switch without warning.
In multi-session packages, the agent reminds proactively: 'Laura, it's been 3 weeks since your session 3 of 6. I have openings Thursday and Saturday. Want me to hold one?' Package adherence rises from 60% to 85%.
Every client who hasn't returned in 8–12 weeks receives a personalized message with a booking window and, optionally, a contextual perk (a complimentary massage in session 6 of the next package). Typical reactivation: 20–35% within 90 days.
A premium spa with 4 rooms and 8 therapists was losing after-hours inquiries. We implemented an AI agent with an aspirational tone for Instagram DM + package selling with prepayment.
A med-spa with high tickets ($400–$1,800) needed to qualify leads and prep the patient for an injectable consult (expectations, contraindications). An agent with clinical compliance + specialist scheduling.
A spa inside a resort with international and local guests. A bilingual (ES/EN) agent that integrates the guest schedule with the resident schedule without conflicts.
On the contrary: the tone is designed in discovery to sound like your best host — warm, clear, aspirational. No excessive emojis, no urgency, no banking language. The client values the immediate response; the brand is reinforced, not diluted.
Yes, with a specific protocol: the agent does NOT give clinical recommendations, it DOES ask about basic contraindications (pregnancy, recent treatments, allergies), and it ALWAYS refers the client to an in-person consult with the specialist before treatment. In the US we work with a BAA to comply with HIPAA.
Yes. We integrate with Stripe or Square for recurring membership billing and package prepayment. The agent reminds the client of their remaining sessions, the package expiration and offers renewal in advance.
Completely. The agent reads the client's history and offers slots with the favorite therapist first. If there's no availability, it proposes alternatives of the same level or a waitlist with that therapist. It never forces a switch.
Yes. The agent distinguishes between guests (schedule integrated with hotel check-in) and external clients (regular schedule). It supports bilingual or trilingual (ES/EN/PT) service for resorts with international clientele and integrates with hotel PMS systems via API or middleware.
Each package is tracked session by session. The agent proactively reminds the client when to book the next one (configurable: every 2, 3 or 4 weeks). If the client falls behind, it reinforces the importance of keeping the cadence for treatment results.
Yes. We train the agent on the exact benefits of your membership program (service discounts, guests, products, scheduling priority). It answers common objections ('what if I travel?', 'can I cancel?') with the spa's real policies.
A single-location spa: 3 weeks from kickoff. 1 week of discovery (brand tone, service and package catalog, cancellation policies). 1 week of build and integration with Mindbody/Booker/Boulevard. 1 week of supervised testing with real traffic.
Free 30-minute audit. We leave with a clear plan for spas and wellness centers like yours. No commitment.
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